Frequently Asked Questions for Darwin Port Induction System (DPIS)
Answer: Unfortunately DP does not have the facilities for this.
Answer: Ensure that you read the error message and you may need to update software on your computer before you can continue.
Answer: The Online Induction performs at its optimum if you let it run continually. Frequent pausing can cause it to freeze and you may need to restart the whole Online Induction again.
Answer: Once completed;
Answer: The DP Administration building which is located at 11 Export Drive, Berrimah.
Answer: Once you’ve completed the Online Induction you can collect your Port Entry Pass between the hours of 8am to 12 noon, Monday to Friday.
Answer: Please see points of identification on our website.
Answer: You will receive an email from the Darwin Port Induction System approximately four (4) weeks prior indicating you need to re-sit the Online Induction, failure to complete this will result in the Maritime Security Guards denying you access to the DPC workplace.Additionally it your responsibility to ensure your Port Entry Pass is valid.
Answer: You should have received an email four (4) weeks prior to your Port Entry Pass expiring notifying you to re-sit the Online Induction. Please locate this email and follow the steps identified in the body of the email.On completion of the Online Induction you can collect your Port Entry Pass from the location provided in Q5.
Answer: You will need to contact DP on 08 89220660.
Answer: No you will not be granted access.
Answer: Listen to the advice given from the Marine Security Guards.
Answer: The Online Induction and Port Entry Pass is valid for 12 months.
Answer: You will need to contact DP to discuss this arrangement with one of the Darwin Port Induction System staff.
Answer: Failure to complete the Online Induction, collect your Port Entry Pass and make payment within the fourteen (14) days will require the whole process to be restarted.
16. If I complete my Online Induction and have my signed 12 month Training Record but I am outside the hours to collect my Port Entry Pass, can I use the Training Record to gain entry to the Port?
Answer: Yes you can with photographic identification however this will only be accepted inside the 14 days, as per question 15. Example – If you have completed your Online Induction on the Friday 02 May, you will only be able to gain access until Monday 16 May.
17. What are my options if I do not receive the Training Record after completing the Online Induction?
a. Confirm you have completed your Online Induction by logging back in
If you have not completed, it will say ‘in progress’
If you have fully completed, it will say 'completed' or ‘up to date’
b. Check your junk or spam email folders
c. If you have not been successful in locating your Training Record through doing 1 and 2 then please contact DP.
During Business hours firstname.lastname@example.org or +61 (8) 89190 800 After hours +61 (8) 89190 816